How I Fixed Pelotons "Some information may not load" Warning

Back in August, I began noticing that whenever I started a workout, I received a warning saying, “Some information may not load.” The result was that several features stopped working — cadence and resistance ranges, auto-resistance, Apple Watch heart rate syncing, workout progress, the leaderboard, and even the ability to pause the class. I tried restarting, resetting the network connection, and performing every troubleshooting step, including a full factory reset of the machine.

Embarrassingly, the cause turned out to be much simpler: I was running AdGuard Home, and one of my blocklists was preventing the device from connecting properly. I’m always amazed that when I run into weird network behavior, my brain doesn’t immediately shout, “Try turning off AdGuard and see if that fixes it!” Fortunately, when it happened again last night, I actually remembered this time — I temporarily disabled AdGuard, and everything worked perfectly.

While Peloton provides a list of domains that need to be allowlisted for the Bike to work I found it wasn’t accurate. At time of writing they don’t list pelotime.com which seems to be required if you want to sync your heart rate data from your Apple Watch during a class.

After some trial and error I allowlisted just the following domains in AdGuard and everything on my Peloton seems to work.

@@||onepeloton.com^$important
@@||pelotoncycle.com^$important
@@||pelotime.com^$important